Contact GT Family Care
Speak or write to us.
Call 07770 543298 or email info@gtfamilycare.co.uk.
Tell us what happened, when it happened, who was involved and what outcome you would like. If you need help to explain the concern, let us know.
Feedback & complaints
Tell us when something is not right.
We welcome feedback and treat concerns respectfully. Raising a genuine complaint will not put someone at a disadvantage.
We listen and record it
A complaint can be made verbally or in writing. We will clarify the concern and the outcome being sought.
We review it fairly
We aim to acknowledge complaints promptly, investigate proportionately and make sure the person complained about is not the sole decision-maker on their own complaint.
We explain the outcome
We will explain what we found, any remedy or action, and what we will learn or change where appropriate.
Immediate safety concerns
We handle an immediate safety or safeguarding concern without waiting for the complaint process to finish. Call 999 if someone is in immediate danger or needs emergency help.
Privacy complaints
For concerns about personal information, contact us first. You may also complain to the Information Commissioner's Office.